We at the FRN would like to congraluate the team at Age UK Norfolk for the opening of their new store!
The new shop has been opened for a little over two weeks now so we asked Paul Ward, Retail Development Manager, to say a few words about what they did and how it went...
"The shop is proving to be a great success with all of our customers. We sell the full range of products but with a particular focus on furniture and larger goods.
We fitted out the shop ourselves and because we did the whole project continues to remind us of our passion in our work and it feels like it is filled with a sense pride. We have worked hard to create something different. Our shop is set up to show the individual rooms. We are displaying everything all in one go to create a lifestyle image as opposed to isolated items that look out of context.
We also have a warehouse full of stock that is attached to the shop so we are replacing stock as soon as it’s sold. We believe that this is critical for success if anyone else is considering such an operation. The other advantage of this is that we can nearly always find the right piece for the customer even if it’s not in one of the room sets.
I have no doubt that we will continue to grow and be successful and to do so we need to continue building relationships with the local community and local businesses. And of course it goes without saying that above all we'll be delivering great customer service with a can do attitude."